Customer Support Associate, Autarq Academy (m/f/d)

Job details

  • Location: Remote
  • Department: Academy
  • Seniority: Experienced
  • Years of experience: 2-5
  • Schedule: Full or part time
  • Employment type: Permanent

Your responsiblities

Autarq currently finds itself in a high-growth phase of its development and are looking for energised people to join our Mission. We are on a never-ending mission to bring people the best possible solar solution for their home and are seeking passionate individuals to join our Autarq Academy and help us fulfil our mission!
If you have a passion for setting new standards, working with people, and actively working towards a sustainable future, then do we have a position for you – we are currently seeking to fill the position of Customer Support Associate (m/f/d).
As Customer Support Associate (m/f/d), you will be responsible for:
  • Pre-qualification of prospective customers (B2C): Verification and qualification of potential customers through telephone calls, e-mails or other means of communication.
  • Data maintenance in CRM: ensure that all customer and sales data is correct and up-to-date.

Your profile

  • Experience in customer communication and anaylsis, ideally in a B2C
  • Excellent communication skills, especially in telephone and written customer communication
  • Ability to work in a team and willingness to collaborate with other departments
  • Analytical thinking skills and the ability to quickly identify and evaluate customer needs
  • Commercial training (an advantage)
  • Good knowledge of using MS Office, CRM systems and other sales tools (an advantage)
*** Please note that only candidate with essentially native-German-language skills will be considered for this position***